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Service That Doesn't Stop at Delivery
Pre-sales configuration guidance, order tracking through production, and after-sales technical support — one team, start to finish.
Pre-Sales Consultation & Configuration
Choosing The Right Machine Means Matching Chuck Size, Laser Power, Cooling Method, And Structure To Your Actual Material And Production Volume. Our Pre-Sales Team Walks You Through The Configuration Options Across All Four Product Lines.
Tube Cutting Machine
Sheet Cutting Machine
Welding Machine
Cleaning Machine
Order & Production Follow-Up
Once Your Configuration And Quotation Are Confirmed, We Keep You Updated Through Production.
Configuration confirmed
chuck, power, and structure locked in before production starts
Production & quality inspection
your machine is built and checked before it ships
Shipping coordination
we confirm export documentation, packaging, and shipping method (sea/air) with you, and keep you updated through customs clearance and delivery.
After-Sales Technical Support
We Believe Delivery Is The Start Of The Relationship, Not The End Of It.
The laser source and chiller carry a two-year warranty, with fault assessment and service provided under agreed terms.
Other components have a one-year warranty under agreed terms, excluding consumables and damage from misuse or force majeure.
We offer free advice on machine operation, software use, and maintenance, plus applicable software upgrades with guidance.
We provide remote support from installation to maintenance and troubleshooting, helping customers identify issues and take the right next steps.
Our technical team provides 24/7 support for machine alarms, operating difficulties, and software issues, helping you identify the next steps.
Service Areas
Global Service Coverage
Our after-sales support isn't limited by geography. Whether you're in Europe, Southeast Asia, the Middle East, or the Americas, our remote technical support team is available to help — from installation guidance to troubleshooting, wherever your machine is running.
United States
Turkey
Germany
Vietnam
India
Poland
Italy
Mexico
Brazil
Spain
France
United Kingdom
Japan
Korea
Thailand
Malaysia
Indonesia
Kazakhstan
Uzbekistan
FAQ Section
Send us your material, part dimensions, and target output — we'll recommend a configuration and explain the reasoning, matched to your actual production requirements rather than a fixed package.
Orders confirmed before 4 PM are typically shipped the same day, once production and quality inspection are complete. Custom configurations may take longer — we'll confirm lead time before you order.
A 2-year warranty on the laser source and chiller, and a 1-year warranty on other components, excluding consumables (fiber optics, lenses) and damage from misuse or force majeure.
We provide ongoing technical support and remote troubleshooting beyond the warranty period — contact our team and we'll help diagnose the issue and advise on next steps.
Yes, our after-sales system covers the full equipment lifecycle from installation and commissioning through routine maintenance and repair.
